Tiledesk
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About
Tiledesk offers an automated customer service platform powered by AI Agents, enabling businesses to scale multi-channel customer interactions quickly and effectively. The tool integrates advanced Large Language Models (LLMs) to ensure prompt and conversational responses to customer inquiries, achieving a high first contact resolution (FCR) rate of 80% and a customer satisfaction (CSAT) rate close to 90%. It supports various industries including e-commerce, finance, and education, and features multichannel support systems such as live chat and integrations with platforms like WhatsApp Business and Facebook Messenger. Tiledesk also provides options for customization, deployment (both cloud and on-premise), and a community-driven approach that fosters collaboration among AI enthusiasts and developers, making it ideal for organizations looking to enhance their customer support workflows with AI-driven solutions.
Platform
Task
Features
• ai-powered automation
• knowledge base integration
• integrations with popular platforms
• enhanced customer engagement
• customizable ai interactions
• multichannel support
• open source community
• seamless ai-to-human handover
Pricing Plans
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