Cresta
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About
Cresta is an enterprise-grade generative AI platform designed for contact centers. It offers a unified platform for human and AI agents, aiming to save money, increase revenue, and improve customer experience. The platform includes Conversation Intelligence for performance analysis, Agent Assist for real-time guidance, and a Virtual Agent for cost reduction. Cresta boasts several major clients and a strong investor backing.
Platform
Features
• conversation intelligence
• chat automation
• agent assist
• virtual agent
• auto-summarization
• knowledge assist
• real-time behavioral guidance
• ai-powered insights & recommendations
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