Cresta AI
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About
Cresta AI is an enterprise-grade generative AI platform designed specifically for contact centers. It leverages real-time conversation intelligence to analyze customer interactions, improving coaching, compliance, and overall operational efficiency. The Cresta AI platform includes solutions for sales, customer care, retention, and collections across various industries such as finance, automotive, and telecommunications. Key features include AI-driven coaching, insights generation, knowledge management, and virtual assistant capabilities. Cresta aims to enhance business performance while reducing costs through automation and intelligent guidance, fostering a better customer experience.
Platform
Task
Features
• ai-driven coaching
• automated quality management
• virtual agents for customer interactions
• knowledge assists and summaries
• real-time conversation intelligence
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