TheLoops
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About
TheLoops is an intelligent platform designed to enhance customer experience (CX) operations through actionable insights. Leveraging advanced AI and GenAI, TheLoops provides real-time predictions, trends, and sentiment analysis, enabling CX teams to improve productivity and efficiency. Key features include AI-driven agents, automated quality assurance, proactive backlog management, and intelligent collaboration tools. The platform is easily deployable and integrates with various CRM and support systems, ensuring compliance with industry standards. TheLoops aims to streamline operations, reduce customer interactions, and empower organizations to make data-driven decisions.
Platform
Task
Features
• ai-driven insights
• enterprise-grade security
• quick deployment
• auto qa
• proactive backlog management
• operations visibility
• soc 2, gdpr, and hipaa compliance
• intelligent collaboration
• predictive escalation
FAQs
How many Support agents should I have to start?
We recommend 25-30 Support agents as the baseline.
Can’t I just build this in house?
While AI may be more mainstream these days, it is not easy to build, train and maintain a platform of our sophistication in house.
How many Integrations are required to start?
You can start predicting with as little as 3 integrations.
How do you define CX?
At TheLoops, we believe CX is a team sport, impacted by Support, Success, Product and Engineering.
Do you replace Customer Success tools?
We are not a replacement for Customer Success tools. Our AI does integrate with them to help you predict churn.
Pricing Plans
Professional
Free Plan• 3 Integrations
• AI-driven Insights
• Auto-prioritization using Sentiment and Scoring
• Auto-Classification and Routing
• Operational Analytics
• Predictive Escalations
• Proactive Backlog Management
• Various Data Connectors
Enterprise
Free Plan• 5 Integrations
• AI-driven Insights
• Auto-prioritization using Sentiment and Scoring
• Auto-Classification and Routing
• Operational Analytics
• Predictive Escalations
• Proactive Backlog Management
• Various Data Connectors
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