Nextiva
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About
Nextiva is a comprehensive Unified Customer Experience Management (CXM) platform that leverages AI to enhance customer interactions across various channels. It offers a range of features including generative AI knowledge base, automated workflows, real-time analytics, and intelligent routing to facilitate a seamless customer journey. Nextiva integrates voice, chat, SMS, and social media to unify customer communications while employing AI for automation and insights. The platform supports enterprises of all sizes with tailored solutions aimed at increasing efficiency and improving customer satisfaction. It provides advanced capabilities like speech-to-text transcription, language detection, and sentiment analysis. Overall, Nextiva aims to transform and optimize customer experience through innovative technology and supportive service.
Platform
Features
• workflow automation
• sentiment analysis
• real-time dashboards
• speech-to-text transcription
• intelligent routing
• customer journey orchestration
• ai-powered contact center
• language detection & translation
• automated dispositioning
• generative ai knowledge base
Job Opportunities
Unified Customer Experience Management Platform with AI capabilities.
Unified Customer Experience Management Platform with AI capabilities.
Unified Customer Experience Management Platform with AI capabilities.
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