Nextiva Unified-CXM
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About
Nextiva's Unified-CXM platform is designed to enhance customer experiences by integrating all customer interactions across various channels like voice, live chat, SMS, and social media onto a single AI-powered platform. It streamlines customer engagement with features like real-time insights, intelligent routing, and automation, aiming to improve both customer satisfaction and operational efficiency. Suitable for businesses of all sizes, from startups to large enterprises, it supports omnichannel communication and provides tools for reporting, analytics, and workflow automation.
Platform
Features
• customizable reporting
• real-time customer insights
• ai-driven customer engagement
• intelligent routing
• multichannel integration
FAQs
What types of businesses can benefit from Nextiva?
Nextiva is designed for businesses of all sizes, from startups to large enterprises.
What channels does Nextiva support?
Nextiva integrates multiple channels including voice, live chat, SMS, email, and social media.
Is there support for automation?
Yes, Nextiva offers AI-powered automation to enhance customer interactions.
Pricing Plans
Digital
USD20.00 / per user per month• Competitive monitoring
• Messaging apps
• Social media channels
• Review Management
• Digital Service Helpdesk
Core
USD30.00 / per user per month• Inbound & Outbound Voice
• Business SMS
• Video meetings
• Screenshare & file share
• Call routing
Engage
USD40.00 / per user per month• Customer-to-team SMS Messaging
• Toll-free number & minutes
• Advanced reporting
• MS Teams integration
• Web chat: Live & bot
Power Suite
USD60.00 / per user per month• Inbound sales and service call center
• Priority and skills-based routing
• Unified team interface
• Supervisor dashboard
• ACD callback
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