Education Requirements:

• Bachelor's degree preferred in Business, Healthcare Administration, or a related field

• Registered Professional Nurse (Unrestricted MA license) required

Experience Requirements:

• 3+ years of clinical experience required in partner or customer success, account management, or a related role, preferably in the healthcare or technology sectors.

• Office management experience or quality/program management experience preferred

Other Requirements:

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.

• Proven ability to analyze performance data and develop action plans for improvement.

• Excellent problem-solving skills and the ability to think strategically.

• Self-motivated, proactive, and able to work independently in both remote environments and in a clinic setting.

• Familiarity with remote patient monitoring solutions and healthcare industry regulations

• This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from client sites.

Responsibilities:

• Develop and maintain strong, long-term relationships with partners to facilitate growth

• Serve as the primary point of contact for partners, addressing their needs and concerns promptly.

• Regularly communicate with partners to provide updates, gather feedback, and ensure satisfaction.

• Provide onboarding and training for new partners and patients, ensuring partners know how to offer this service to their patients and both partners and patients understand and can effectively use our remote patient monitoring solutions.

• Offer ongoing support to partners and patients, troubleshooting issues and providing solutions in a timely manner.