Responsibilities:

• Be a team player, responsible for every task as a team rather than an individual.

• Be a valued member of an autonomous, cross-functional agile team.

• Research and suggest innovations that can improve Kata Platform.

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.

Experience Requirements:

• 5+ years of experience in a technical role, such as Solutions Architect, Technical Project Manager, or Technical Account Manager.

Responsibilities:

• Client engagement: Act as the primary technical point of contact for clients, understand client requirements and challenges, and provide expert advice on how Kata.ai solutions can address their needs.

• Solution design: Collaborate with clients to design customized solutions using Kata.ai’s AICX Platform and develop detailed technical specifications and architecture for proposed solutions. Oversee the development process, providing technical guidance and ensuring adherence to architectural standards and best practices.

• Project management: Lead the implementation of AI solutions, ensuring projects are delivered on time and within scope and coordinate with internal teams (engineering, product, and commercial) to ensure seamless project execution.

• Technical support: Provide ongoing technical support and troubleshooting for clients post-implementation and conduct training sessions and workshops to educate clients on the use of Kata.ai’s products.

• Continuous improvement: Gather feedback from clients to identify areas for improvement in our products and services and stay updated on the latest industry trends and advancements in AI and machine learning.

Education Requirements:

• Bachelor/Master degree in Computer Science or related fields with 2+ years academic/industrial experience in AI/ML/NLP based software development.

Responsibilities:

• Join projects, design, implement, test, and release high-quality Generative AI features to satisfy demands.

• Follow the latest trend of NLP technologies especially LLM, Agents, RAG, Embeddings, and VectorDB and explore their applicability for business needs.

• Create technical documentation, and communicate clearly across the product team.

• Support team members to review, feedback, and onboard.

Responsibilities:

• Translating business requirements into conversation media

• Work closely with a bot builder to implement your conversation design

• Prepare copywriting of chatbot

• On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)

• On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)

Responsibilities:

• Assure the quality of software or apps deployed is stable according to requirements

• Work together with the team to define acceptance criteria

• Write test cases, do smoke, regression, and integration tests regularly

• Work together to enhance the software development phase

• Act as 1st layer technical support for the support team

Responsibilities:

• You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners.

• Yes, you will be building chat bots.

Responsibilities:

• Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner.

• Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime.

• Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue.

• Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers).

• Refer to internal database or external resources to provide accurate tech solutions.

Responsibilities:

• You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners.

• Yes, you will be building chat bots.

Education Requirements:

• BSc or BA in business administration, sales or marketing

Experience Requirements:

• Proven minimum 10 years experience as an Account Executive, or in other sales/customer service role

Responsibilities:

• Create detailed business plans to facilitate the attainment of goals and quotas

• Manage the entire sales cycle from finding a client to securing a deal

• Unearth new sales opportunities through networking and turn them into long term partnerships

• Present products to prospective clients

• Provide professional after-sales support to enhance the customers’ dedication