Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• Understanding of asynchronous programming, closures, and types

• Basic proficiency with Git

• Familiarity with TypeScript, Golang, or Python

• Foundational knowledge of OOP, data structures, and design patterns

Other Requirements:

• Be a team player

• Be a valued member of an autonomous, cross-functional agile team

• Research and suggest innovations that can improve Kata Platform

Responsibilities:

• Be a team player, responsible for every task as a team rather than an individual

• Be a valued member of an autonomous, cross-functional agile team

• Research and suggest innovations that can improve Kata Platform

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field

Experience Requirements:

• 5+ years of experience in a technical role, such as Solutions Architect, Technical Project Manager, or Technical Account Manager

• Proven experience working with clients in one or more of the following industries: Telecommunications (Telco), Banking & Insurance, Retail & FMCG (Fast-Moving Consumer Goods), Healthcare

• Proven experience in managing and delivering complex technical projects

• Strong understanding of AI, machine learning, and natural language processing

• Proficiency in programming languages such as Python, Java, or similar

Other Requirements:

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and a proactive approach to addressing client needs

• Ability to manage multiple projects and priorities in a fast-paced environment

• Fluent in English (both written and spoken)

• Willingness to travel as needed to meet with clients and support project implementation

Responsibilities:

• Client engagement

• Solution design

• Project management

• Technical support

• Continuous improvement

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Education Requirements:

• Bachelor/Master degree in Computer Science or related fields with 2+ years academic/industrial experience in AI/ML/NLP based software development

Experience Requirements:

• Experience with one or more general purpose programming languages including but not limited to: JS, Python, Golang or C/C++

• Experience in the development of production-level AI application leveraging various LLMs (including prompt engineering best practices)

• Exposure to Deep Learning, NLP, LLM, or related fields and a strong interest and desire to learn about them

Responsibilities:

• Join projects, design, implement, test, and release high-quality Generative AI features to satisfy demands

• Follow the latest trend of NLP technologies especially LLM, Agents, RAG, Embeddings, and VectorDB and explore their applicability for business needs

• Create technical documentation, and communicate clearly across the product team

• Support team members to review, feedback, and onboard

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• Somewhat familiar in copywriting, dialogue design, conversation design, scriptwriting, or similar role

• Familiar in content creation, blogging, product design, and/or UX

• Excellence in Bahasa Indonesia (English is a big plus) in formal and casual manner and generally strong at oral and written communication

• Clear understanding of of user-centric design and communication principles

• Knowledge of the current uses of conversational bots in general (locally or globally)

Other Requirements:

• Passionate in client-facing roles and a creative mind with a capacity and willingness to deliver in a fast-paced environment

• Additional design and/or software development skills are a plus

Responsibilities:

• Translating business requirements into conversation media

• Work closely with a bot builder to implement your conversation design

• Prepare copywriting of chatbot

• On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)

• On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• Somewhat familiar with more than one SDLC, testing frameworks or continuous integration tools is a plus

• Passionate in software and technology

• Knows what crappy software is and what good software should be

Other Requirements:

• Keen to details, able to spot even the smallest mistakes

• Very good in communication and personal organization

Responsibilities:

• Assure the quality of software or apps deployed is stable according to requirements

• Work together with the team to define acceptance criteria

• Write test cases, do smoke, regression, and integration tests regularly

• Work together to enhance the software development phase

• Act as 1st layer technical support for the support team

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• Somewhat familiar with: .NET / Spring / Laravel / Rails / NodeJS

• Javascript and standard JavaScript asynchronous patterns (Promise, async / await, callback, closures)

• CS fundamentals and OOP Knowledge

• Unit Testing or TDD

• SQL and NoSQL databases

Other Requirements:

• Designing and developing RESTful API

• SOA / Microservice architecture

• Git

• Agile environment

Responsibilities:

• You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners.

• Yes, you will be building chat bots

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Education Requirements:

• Fresh graduates are welcome

• Basic understanding of computer systems, networks, and databases

Other Requirements:

• Strong problem-solving and communication skills

• Capable of providing step-by-step technical assistance, both written and verbal

• Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk)

• Basic understanding of SQL queries and JavaScript programming

Responsibilities:

• Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner

• Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime

• Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers)

• Refer to internal database or external resources to provide accurate tech solutions

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• 1-2 year experience with .NET / Spring / Laravel / Rails / NodeJS.

• Familiarity with Javascript and standard JavaScript asynchronous patterns (Promise, async / await, callback, closures)

• Strong CS fundamentals and OOP Knowledge

• Experience in Unit Testing or TDD

• Experience in SQL and NoSQL databases

Other Requirements:

• Experience in designing and developing RESTful API

• Familiarity with SOA / Microservice architecture

• Familiarity with Git

• Knows how to work in an agile environment

Responsibilities:

• You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners.

• Yes, you will be building chat bots

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Education Requirements:

• BSc or BA in business administration, sales or marketing

Experience Requirements:

• Proven minimum 10 years experience as an Account Executive, or in other sales/customer service role

• Familiar with the intricacies of the FMCG, Banking, Financial Services Industry, Healthcare, Pharmaceutical Solutions Industry

• Knowledge of market research, sales, and negotiating principles

• Outstanding knowledge of MS Office; knowledge of CRM software (e.g.. Salesforce) is a plus

Other Requirements:

• Excellent communication/presentation skills and ability to build relationships

• Organizational and time-management skills

• A business acumen

• Enthusiastic and passionate

Responsibilities:

• Create detailed business plans to facilitate the attainment of goals and quotas

• Manage the entire sales cycle from finding a client to securing a deal

• Unearth new sales opportunities through networking and turn them into long term partnerships

• Present products to prospective clients

• Provide professional after-sales support to enhance the customers’ dedication