Benefits:

• Medical, Dental & Vision coverage

• 401(k) Plan

• Unlimited PTO

• Two annual company-wide, week-long breaks

• Flexible work environment

Benefits:

• Medical, Dental & Vision coverage

• 401(k) Plan

• Unlimited PTO

• Two annual company-wide, week-long breaks

• Flexible work environment

Benefits:

• Medical, Dental & Vision coverage

• 401(k) Plan

• Unlimited PTO

• Two annual company-wide, week-long breaks

• Flexible work environment

Benefits:

• Medical, Dental & Vision coverage

• 401(k) Plan

• Unlimited PTO

• Two annual company-wide, week-long breaks

• Flexible work environment

Benefits:

• Medical, Dental & Vision coverage

• 401(k) Plan

• Unlimited PTO

• Two annual company-wide, week-long breaks

• Flexible work environment

Benefits:

• Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances – for you and your family!

• Retirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.

• Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.

• Holidays: Babel Street provides employees with 12 paid Federal Holidays

• Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.

Education Requirements:

• Bachelor's degree in a relevant field (Business, Computer Engineering, Customer Experience Management)

Experience Requirements:

• 1+ years of experience in a customer support or customer-facing role

Other Requirements:

• Preferred technical knowledge of api, elasticsearch, python, etc.

• Available for some evening / weekend coverage

• Ability to build and maintain relationships with customers

• Ability to work effectively with cross-functional teams

• Customer-centric focus – willing to go the extra mile to help our customers

• Experience with customer feedback or survey tools (GetFeedback)

• Experience with customer relationship management (CRM) software (Salesforce)

• Some understanding of the Agile Software Development Lifecycle

Responsibilities:

• Assist customers in maximizing their value and success with Babel Street products starting with the initial onboarding phase and continuing throughout the entire customer lifecycle

• Hands on support engineer providing L1 support via CRM, email, and phone with cross-functional teams to resolve customer issues and identify solutions

• Develop deep understanding of customers’ business to advocate for customers in product planning and development

• Collaborate with Sales Team to identify and coordinate opportunities for expansion, growth, and potential partnerships to grow the business

• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Benefits:

• Competitive compensation

• Opportunities for personal and professional growth

• Flexible work environment

• Passionate and collaborative team

Benefits:

• Competitive compensation

• Opportunities for personal and professional growth

• Flexible work environment

• Passionate and collaborative team