Education Requirements:

• Bachelor's degree in Computer Science, a technical field, or equivalent practical experience

Experience Requirements:

• 5 years of experience in customer-facing services, focused on translating customer needs into cloud solutions

• Experience with AI/ML engineering, from business use case to algorithm selection, training, tuning, inference, and training pipeline design and build

• Experience as an architect or software development engineer in cloud computing in a customer-facing role

• Experience packaging code and other artifacts for customers and internal teams to leverage

• Eligible for US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance

Benefits:

• Substantial Equity

• Unlimited Flexible Time Away (FTA)

• 401k Matching

• 90% Employee Medical Premium Coverage

• 65% Dependent/Family Medical Premium Coverage Flexible Spending Accounts Employee Referral Program Lunches & Snacks Commuter Benefits Life Insurance Travel Assistance

Education Requirements:

• BS in Computer Science or related field

Experience Requirements:

• 8+ years of Systems/Applications automation in 24/7 production services environments

Other Requirements:

• Ability to be onsite at the customer’s facility several days a week

• Expert understanding of running a large-scale virtualized infrastructure in the cloud and on-premise

• Expertise with containerizing concepts like Docker, PaaS services on AWS, and Kubernetes or equivalent technologies

• Fluency with at least one current generation scripting language used by DevOps professionals such as Python, Bash, or Perl

• Deep experience operating on AWS (C2S) and infrastructure automation using Ansible and Terraform

• Excellent troubleshooting and problem-solving skills

• Demonstrated experience in analyzing and diagnosing large-scale distributed systems and Linux systems internals (system libraries, file systems, etc.)

• Experience with elastically scalable, fault tolerance and other cloud architecture patterns

• Experience with Continuous Integration and Continuous Delivery, including tools such as Cloudformation

• Experience in Linux and security triage and forensic analysis

• Excellent interpersonal and communication skills

• US citizenship and a national security background required

• Experience working with the DoD / IC community a plus

Responsibilities:

• Utilize troubleshooting and scripting skills to improve the availability, performance, and security of Percipient.ai services

• Implement automated deployments, and operational tools

• Collaborate with product and engineering teams to plan and deploy product releases

• Ensure services are designed with 24/7 availability and operational readiness and rigor

• Implement proactive monitoring, alerting, and self-healing systems Participate in on-call rotations, driving restoration and repair of service-impacting issues Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems Coding and automation of applications in the cloud

Benefits:

• Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances – for you and your family!

• Retirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.

• Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.

• Holidays: Babel Street provides employees with 12 paid Federal Holidays

• Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.

Education Requirements:

• Bachelor's degree in a relevant field (Business, Computer Engineering, Customer Experience Management)

Experience Requirements:

• 1+ years of experience in a customer support or customer-facing role

Other Requirements:

• Preferred technical knowledge of api, elasticsearch, python, etc.

• Available for some evening / weekend coverage

• Ability to build and maintain relationships with customers

• Ability to work effectively with cross-functional teams

• Customer-centric focus – willing to go the extra mile to help our customers

• Experience with customer feedback or survey tools (GetFeedback)

• Experience with customer relationship management (CRM) software (Salesforce)

• Some understanding of the Agile Software Development Lifecycle

Responsibilities:

• Assist customers in maximizing their value and success with Babel Street products starting with the initial onboarding phase and continuing throughout the entire customer lifecycle

• Hands on support engineer providing L1 support via CRM, email, and phone with cross-functional teams to resolve customer issues and identify solutions

• Develop deep understanding of customers’ business to advocate for customers in product planning and development

• Collaborate with Sales Team to identify and coordinate opportunities for expansion, growth, and potential partnerships to grow the business

• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Benefits:

• Health Benefits: Babel Street covers between 90-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances!

• Retirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match!

• Unlimited Flexible Leave: We believe employees should take responsibility for managing their own time and to collaborate and openly communicate with their team(s) and leadership to support one another and their workload.

• Holidays: Babel Street provides employees with 12 paid Federal Holidays!

• Tuition Reimbursement: We believe in continuing education and for that reason, Babel Street has a Tuition Reimbursement Program for it's employees!

Benefits:

• Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances – for you and your family!

• Retirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.

• Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.

• Holidays: Babel Street provides employees with 12 paid Federal Holidays

• Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.

Experience Requirements:

• 3+ years of OSINT experience is mandatory for this role

• 5+ years of Product Manager experience

Other Requirements:

• Proven ability to perform strategic assessments and use findings to define vision and direction

• Experience in SaaS product development (engineering, product management, interaction with/understanding of multiple stakeholder groups)

• Experience with Agile software development

• Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships

• Experience as a Software Engineer

• Experience with SaaS delivery platforms preferred

• Knowledge of NLP, AI/ML

Responsibilities:

• Identify and develop best practice OSINT capabilities through research, client meetings, and competitive analysis

• Work with the SVP Product Management to define product vision for assigned products

• Develop strong relationships with our customers to understand their specific needs and incorporate their requests as possible into the roadmap

• Perform strategic assessments of opportunities and threats, and define plans to capitalize on opportunities and defend against threats

• Work with the SVP and stakeholders to help create and prioritize items on the product roadmap