Responsibilities:

• Be a team player, responsible for every task as a team rather than an individual.

• Be a valued member of an autonomous, cross-functional agile team.

• Research and suggest innovations that can improve Kata Platform.

Education Requirements:

• BSc or BA in business administration, sales or marketing

Experience Requirements:

• Proven minimum 10 years experience as an Account Executive, or in other sales/customer service role

Responsibilities:

• Create detailed business plans to facilitate the attainment of goals and quotas

• Manage the entire sales cycle from finding a client to securing a deal

• Unearth new sales opportunities through networking and turn them into long term partnerships

• Present products to prospective clients

• Provide professional after-sales support to enhance the customers’ dedication

Responsibilities:

• You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners.

• Yes, you will be building chat bots.

Responsibilities:

• Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner.

• Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime.

• Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue.

• Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers).

• Refer to internal database or external resources to provide accurate tech solutions.

Responsibilities:

• You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners.

• Yes, you will be building chat bots.

Responsibilities:

• Assure the quality of software or apps deployed is stable according to requirements

• Work together with the team to define acceptance criteria

• Write test cases, do smoke, regression, and integration tests regularly

• Work together to enhance the software development phase

• Act as 1st layer technical support for the support team

Responsibilities:

• Translating business requirements into conversation media

• Work closely with a bot builder to implement your conversation design

• Prepare copywriting of chatbot

• On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)

• On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)

Education Requirements:

• Bachelor/Master degree in Computer Science or related fields with 2+ years academic/industrial experience in AI/ML/NLP based software development.

Responsibilities:

• Join projects, design, implement, test, and release high-quality Generative AI features to satisfy demands.

• Follow the latest trend of NLP technologies especially LLM, Agents, RAG, Embeddings, and VectorDB and explore their applicability for business needs.

• Create technical documentation, and communicate clearly across the product team.

• Support team members to review, feedback, and onboard.

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.

Experience Requirements:

• 5+ years of experience in a technical role, such as Solutions Architect, Technical Project Manager, or Technical Account Manager.

Responsibilities:

• Client engagement: Act as the primary technical point of contact for clients, understand client requirements and challenges, and provide expert advice on how Kata.ai solutions can address their needs.

• Solution design: Collaborate with clients to design customized solutions using Kata.ai’s AICX Platform and develop detailed technical specifications and architecture for proposed solutions. Oversee the development process, providing technical guidance and ensuring adherence to architectural standards and best practices.

• Project management: Lead the implementation of AI solutions, ensuring projects are delivered on time and within scope and coordinate with internal teams (engineering, product, and commercial) to ensure seamless project execution.

• Technical support: Provide ongoing technical support and troubleshooting for clients post-implementation and conduct training sessions and workshops to educate clients on the use of Kata.ai’s products.

• Continuous improvement: Gather feedback from clients to identify areas for improvement in our products and services and stay updated on the latest industry trends and advancements in AI and machine learning.

Benefits:

• Work Remotely

• Fair Compensation

• Multinational Team

• Team Empowerment

Benefits:

• Work Remotely

• Fair Compensation

• Multinational Team

• Team Empowerment

Experience Requirements:

• 5+ years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services

• 5+ years of technical/pre-sales support as a sales or systems engineer

Other Requirements:

• Strong understanding of the following technologies: TCPIP, Networking, Routing, Switching, LAN

• Extensive Cyber Security experience including Network Security, Firewall, IDS, Sandbox and Security detections

• Having Linux, Windows administrator, SIEM technology, and Virtualization is a big plus

• Public/Private cloud, AWS, Azure and Google Cloud application installations and management

• Degree in a relevant field, like Computer Science, IT, Engineering

Responsibilities:

• Create and deliver compelling demonstrations of Stellar Cyber products and solutions

• Understand and effectively present our security platform and solutions

• Providing pre-sales technical assistance and product education

• Actively driving and managing the technology evaluation stage of the sales process

• Taking ownership of customer issues reported and seeing problems through to resolution

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/fireflies/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Experience Requirements:

• Meaningful time spent as a Senior engineer or higher

• Passion for productivity tools and supporting power users

• You have the raw intellectual horsepower and the ability to learn quickly

• You contribute to open source (share your GitHub)

• You have experience working on apps that have supported 10,000+ concurrent users

Other Requirements:

• You can design and build scalable infrastructure

• You have experience with real-time apps that use something like OT or CRDT ([ref](https://www.figma.com/blog/how-figmas-multiplayer-technology-works/))

• You understand sound architecture principles and can build end-to-end

Responsibilities:

• You'll be expected to work directly on our product.

• We expect you to write well-architected, tested, secure, and scalable code as part of a team of a few other engineers.

• You'll have a lot of autonomy over your schedule and you'll work together with product managers, designers, and front-end engineers to solve common goals

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f?pvs=21). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Experience Requirements:

• 3+ years of experience in database engineering, preferably with a SaaS product.

• Expertise in SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

• Familiarity with cloud-based database management (e.g., AWS RDS, Google Cloud SQL).

• Experience with high-availability database design, sharding, and replication.

• Strong understanding of database security best practices. Problem-solving mindset with a focus on performance and scalability. Strong communication skills and experience working in a cross-functional team

Responsibilities:

• Design, implement, and maintain scalable database systems that support Fireflies’s web and AI-based applications.

• Optimize database performance, monitoring, and tuning, particularly with high-volume, real-time data transactions.

• Collaborate closely with backend engineers, data scientists, and DevOps teams to implement data storage solutions aligned with business goals.

• Develop and maintain backup, restore, and disaster recovery plans.

• Ensure database security by implementing best practices for data protection, access control, and auditing. Diagnose database-related issues, troubleshoot system performance, and prevent data bottlenecks. Automate database processes to streamline deployment and reduce manual intervention. Document database structures, procedures, and tools to maintain a cohesive development environment

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f?pvs=21). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Experience Requirements:

• 2+ years of experience in an EA, operations, or similar role, preferably in tech or SaaS.

• Demonstrated ability to manage multiple projects and priorities simultaneously.

• Proficiency in tools like MS Office, Google Workspace, and project management platforms.

• Strong written and verbal communication skills.

• Bachelor’s degree in a relevant field is preferred but not required

Responsibilities:

• Manage and coordinate the executive team's schedules, appointments, and meetings. Prioritize and schedule meetings, ensuring optimal use of executives' time.

• Dive deep into learning new tools, technologies, and best practices to drive automation and process improvements.

• Collaborate with clients, vendors, and internal teams to identify needs, propose solutions, and manage relationships.

• Draft, proofread, and edit emails, memos, reports, and other documents as needed.

• Analyze and optimize workflows to improve team efficiency and effectiveness. Act as a problem-solver and resourceful partner for cross-functional teams. Ensure timely and effective communication, documentation, and reporting. Data and Document Management: Maintain and organize confidential information and documents, Create and manage executive-level reports and presentations