Benefits:

• Work Remotely

• Fair Compensation

• Multinational Team

• Team Empowerment

Benefits:

• Work Remotely

• Fair Compensation

• Multinational Team

• Team Empowerment

Experience Requirements:

• 5+ years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services

• 5+ years of technical/pre-sales support as a sales or systems engineer

Other Requirements:

• Strong understanding of the following technologies: TCPIP, Networking, Routing, Switching, LAN

• Extensive Cyber Security experience including Network Security, Firewall, IDS, Sandbox and Security detections

• Having Linux, Windows administrator, SIEM technology, and Virtualization is a big plus

• Public/Private cloud, AWS, Azure and Google Cloud application installations and management

• Degree in a relevant field, like Computer Science, IT, Engineering

Responsibilities:

• Create and deliver compelling demonstrations of Stellar Cyber products and solutions

• Understand and effectively present our security platform and solutions

• Providing pre-sales technical assistance and product education

• Actively driving and managing the technology evaluation stage of the sales process

• Taking ownership of customer issues reported and seeing problems through to resolution

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f?pvs=21). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Experience Requirements:

• 2+ years of experience in an EA, operations, or similar role, preferably in tech or SaaS.

• Demonstrated ability to manage multiple projects and priorities simultaneously.

• Proficiency in tools like MS Office, Google Workspace, and project management platforms.

• Strong written and verbal communication skills.

• Bachelor’s degree in a relevant field is preferred but not required

Responsibilities:

• Manage and coordinate the executive team's schedules, appointments, and meetings. Prioritize and schedule meetings, ensuring optimal use of executives' time.

• Dive deep into learning new tools, technologies, and best practices to drive automation and process improvements.

• Collaborate with clients, vendors, and internal teams to identify needs, propose solutions, and manage relationships.

• Draft, proofread, and edit emails, memos, reports, and other documents as needed.

• Analyze and optimize workflows to improve team efficiency and effectiveness. Act as a problem-solver and resourceful partner for cross-functional teams. Ensure timely and effective communication, documentation, and reporting. Data and Document Management: Maintain and organize confidential information and documents, Create and manage executive-level reports and presentations

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f?pvs=21). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Experience Requirements:

• 3+ years of experience in database engineering, preferably with a SaaS product.

• Expertise in SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

• Familiarity with cloud-based database management (e.g., AWS RDS, Google Cloud SQL).

• Experience with high-availability database design, sharding, and replication.

• Strong understanding of database security best practices. Problem-solving mindset with a focus on performance and scalability. Strong communication skills and experience working in a cross-functional team

Responsibilities:

• Design, implement, and maintain scalable database systems that support Fireflies’s web and AI-based applications.

• Optimize database performance, monitoring, and tuning, particularly with high-volume, real-time data transactions.

• Collaborate closely with backend engineers, data scientists, and DevOps teams to implement data storage solutions aligned with business goals.

• Develop and maintain backup, restore, and disaster recovery plans.

• Ensure database security by implementing best practices for data protection, access control, and auditing. Diagnose database-related issues, troubleshoot system performance, and prevent data bottlenecks. Automate database processes to streamline deployment and reduce manual intervention. Document database structures, procedures, and tools to maintain a cohesive development environment

Benefits:

• Competitive compensation

• Work remotely from anywhere

• Opportunities to move laterally within a team and grow rapidly

• Paid time off and flexible leave policy

• A "no boss" culture that empowers you to take ownership and initiative for results, with overcommunication, candid feedback and a results-driven culture. Take a look at our [culture document](https://www.notion.so/fireflies/Culture-Employee-Value-Proposition-780ae904ede24bc792c088c4495f599f). You're data-driven and customer-focused. You value fast & incremental engineering cycles. You maintain design excellence and minimize complexity. You measure your results & automate when possible. You get 10% better at something every week. You have an internal compass and take accountability & initiative. We value overcommunication, candid feedback and a results-driven culture. Flexible working hours to fit your lifestyle. LGBTQ+ friendly. Fun international offsite to connect and recharge. Tech reimbursements to support your work

Experience Requirements:

• Meaningful time spent as a Senior engineer or higher

• Passion for productivity tools and supporting power users

• You have the raw intellectual horsepower and the ability to learn quickly

• You contribute to open source (share your GitHub)

• You have experience working on apps that have supported 10,000+ concurrent users

Other Requirements:

• You can design and build scalable infrastructure

• You have experience with real-time apps that use something like OT or CRDT ([ref](https://www.figma.com/blog/how-figmas-multiplayer-technology-works/))

• You understand sound architecture principles and can build end-to-end

Responsibilities:

• You'll be expected to work directly on our product.

• We expect you to write well-architected, tested, secure, and scalable code as part of a team of a few other engineers.

• You'll have a lot of autonomy over your schedule and you'll work together with product managers, designers, and front-end engineers to solve common goals

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• Somewhat familiar in copywriting, dialogue design, conversation design, scriptwriting, or similar role

• Familiar in content creation, blogging, product design, and/or UX

• Excellence in Bahasa Indonesia (English is a big plus) in formal and casual manner and generally strong at oral and written communication

• Clear understanding of of user-centric design and communication principles

• Knowledge of the current uses of conversational bots in general (locally or globally)

Other Requirements:

• Passionate in client-facing roles and a creative mind with a capacity and willingness to deliver in a fast-paced environment

• Additional design and/or software development skills are a plus

Responsibilities:

• Translating business requirements into conversation media

• Work closely with a bot builder to implement your conversation design

• Prepare copywriting of chatbot

• On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)

• On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Education Requirements:

• BSc or BA in business administration, sales or marketing

Experience Requirements:

• Proven minimum 10 years experience as an Account Executive, or in other sales/customer service role

• Familiar with the intricacies of the FMCG, Banking, Financial Services Industry, Healthcare, Pharmaceutical Solutions Industry

• Knowledge of market research, sales, and negotiating principles

• Outstanding knowledge of MS Office; knowledge of CRM software (e.g.. Salesforce) is a plus

Other Requirements:

• Excellent communication/presentation skills and ability to build relationships

• Organizational and time-management skills

• A business acumen

• Enthusiastic and passionate

Responsibilities:

• Create detailed business plans to facilitate the attainment of goals and quotas

• Manage the entire sales cycle from finding a client to securing a deal

• Unearth new sales opportunities through networking and turn them into long term partnerships

• Present products to prospective clients

• Provide professional after-sales support to enhance the customers’ dedication

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• Somewhat familiar with more than one SDLC, testing frameworks or continuous integration tools is a plus

• Passionate in software and technology

• Knows what crappy software is and what good software should be

Other Requirements:

• Keen to details, able to spot even the smallest mistakes

• Very good in communication and personal organization

Responsibilities:

• Assure the quality of software or apps deployed is stable according to requirements

• Work together with the team to define acceptance criteria

• Write test cases, do smoke, regression, and integration tests regularly

• Work together to enhance the software development phase

• Act as 1st layer technical support for the support team

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• Somewhat familiar with: .NET / Spring / Laravel / Rails / NodeJS

• Javascript and standard JavaScript asynchronous patterns (Promise, async / await, callback, closures)

• CS fundamentals and OOP Knowledge

• Unit Testing or TDD

• SQL and NoSQL databases

Other Requirements:

• Designing and developing RESTful API

• SOA / Microservice architecture

• Git

• Agile environment

Responsibilities:

• You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners.

• Yes, you will be building chat bots

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Education Requirements:

• Fresh graduates are welcome

• Basic understanding of computer systems, networks, and databases

Other Requirements:

• Strong problem-solving and communication skills

• Capable of providing step-by-step technical assistance, both written and verbal

• Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk)

• Basic understanding of SQL queries and JavaScript programming

Responsibilities:

• Provide technical support for platform-related issues, including troubleshooting, diagnosing, and resolving problems including account setup and configuration in a timely manner

• Monitor the performance and availability of platforms, systems, and applications to ensure optimal operation and minimal downtime

• Communicate with clients through a series of actions, either via phone, email, chat, or conference call, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers, DevOps Engineers)

• Refer to internal database or external resources to provide accurate tech solutions

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• 1-2 year experience with .NET / Spring / Laravel / Rails / NodeJS.

• Familiarity with Javascript and standard JavaScript asynchronous patterns (Promise, async / await, callback, closures)

• Strong CS fundamentals and OOP Knowledge

• Experience in Unit Testing or TDD

• Experience in SQL and NoSQL databases

Other Requirements:

• Experience in designing and developing RESTful API

• Familiarity with SOA / Microservice architecture

• Familiarity with Git

• Knows how to work in an agile environment

Responsibilities:

• You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners.

• Yes, you will be building chat bots

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Education Requirements:

• Bachelor/Master degree in Computer Science or related fields with 2+ years academic/industrial experience in AI/ML/NLP based software development

Experience Requirements:

• Experience with one or more general purpose programming languages including but not limited to: JS, Python, Golang or C/C++

• Experience in the development of production-level AI application leveraging various LLMs (including prompt engineering best practices)

• Exposure to Deep Learning, NLP, LLM, or related fields and a strong interest and desire to learn about them

Responsibilities:

• Join projects, design, implement, test, and release high-quality Generative AI features to satisfy demands

• Follow the latest trend of NLP technologies especially LLM, Agents, RAG, Embeddings, and VectorDB and explore their applicability for business needs

• Create technical documentation, and communicate clearly across the product team

• Support team members to review, feedback, and onboard

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Education Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field

Experience Requirements:

• 5+ years of experience in a technical role, such as Solutions Architect, Technical Project Manager, or Technical Account Manager

• Proven experience working with clients in one or more of the following industries: Telecommunications (Telco), Banking & Insurance, Retail & FMCG (Fast-Moving Consumer Goods), Healthcare

• Proven experience in managing and delivering complex technical projects

• Strong understanding of AI, machine learning, and natural language processing

• Proficiency in programming languages such as Python, Java, or similar

Other Requirements:

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and a proactive approach to addressing client needs

• Ability to manage multiple projects and priorities in a fast-paced environment

• Fluent in English (both written and spoken)

• Willingness to travel as needed to meet with clients and support project implementation

Responsibilities:

• Client engagement

• Solution design

• Project management

• Technical support

• Continuous improvement

Benefits:

• Flexible working hours

• Learning experience in Conversational AI Industry

Experience Requirements:

• Understanding of asynchronous programming, closures, and types

• Basic proficiency with Git

• Familiarity with TypeScript, Golang, or Python

• Foundational knowledge of OOP, data structures, and design patterns

Other Requirements:

• Be a team player

• Be a valued member of an autonomous, cross-functional agile team

• Research and suggest innovations that can improve Kata Platform

Responsibilities:

• Be a team player, responsible for every task as a team rather than an individual

• Be a valued member of an autonomous, cross-functional agile team

• Research and suggest innovations that can improve Kata Platform