Benefits:

• Competitive pay, equity, and 401k plan

• Regular, thoughtful compensation reviews

• Support for professional development

• Remote first culture

• Flexible time off

Experience Requirements:

• 8+ years of experience in customer-facing communications, customer support/service or contact center management, with 4+ years of experience directly leading a customer support, service or care team

Other Requirements:

• Forward thinking mindset; experience in leveraging new technology to augment live customer support

• You take initiatives and are capable of learning new technologies / systems / features with little guidance

• History of using data to drive improvements in customer experience, product quality or operational efficiency

• Ability to be in office 2+ days/week

• Ability to work US east coast business hours

Responsibilities:

• Resolve inbound issues via call, chat, email, etc. through either immediate resolution based on the SOPs you’ve developed or through ticket issuance and follow-up with cross-functional teams

• Hire, train and lead a customer support team responsible for ensuring an excellent experience for our customers

• Establish and report on SLAs for customer responsiveness and time to resolution

• Collaborate with our Customer Success, Product Management and Operations teams to set requirements for the software tools, systems and integrations needed for effective and connected Customer Support workflows

• Collect and leverage data to drive continuous improvement internally within Customer Support, as well cross-functionally with Engineering, Product, etc.

Benefits:

• Competitive pay, equity, and 401k plan

• Regular, thoughtful compensation reviews

• Support for professional development

• Remote first culture

• Flexible time off

Experience Requirements:

• Minimum 5+ years of related work experience

Other Requirements:

• Expertise in one of the following: Objective-C, Swift on MacOS or C/C++ on Windows

• Demonstrable expertise in developing agents on one of MacOS or Windows

• Readiness to learn other systems languages (e.g. Rust, Go, Python)

• Experience with kernel-level debugging processes and tools

• Ability to use reverse engineering techniques and debugging of kernel space code

• Ability to decompose complex business problems and own them end to end across teams

Responsibilities:

• Designing and developing data exfiltration prevention apps, drivers, system extensions and services on MacOS or Windows

• Maintaining and evolving mission-critical agents on endpoints

• Own complex features from design to delivery and troubleshoot issues from customers

• Designing and building secure software with cross-platform deliverables (Windows, MacOS)

• Writing and maintaining documentation about internal and public services

Benefits:

• Strong technical culture of continuous innovation and improvement

• Flexible holidays & Insurance for you and your loved ones

Experience Requirements:

• 6+ years of strong experience in data mining, machine learning and statistical analysis

• Experience in productizing models to code in fast paced start-up environment

Other Requirements:

• Fluency in tools such as Python, Jupyter Lab / Notebook and libraries such as scikit-learn, pandas, plotly, numpy, keras, etc.

• Experience of interfacing with popular frontends and back-end built in Python

• Strong intuition for data and keen aptitude on large scale data analysis

• Strong communication and collaboration skills

• Exposure to clean energy solutions in solar, wind and energy storage would be preferred but is not essential. Exposure to time-series data and analysis would be preferred.

• Passionate about a clean energy future

• Innovative – you challenge the status quo and find creative solution to problems

• Resilient – you enjoy meeting challenges head on and persist till we find a scalable solution

• Data driven – you understand the importance of data in decision making

• Methodical and team player

Responsibilities:

• Research and develop advanced statistical and machine learning models for analysis of large-scale, high-dimensional data.

• Dig deeper into data, understand characteristics of data, evaluate alternate models and validate hypothesis through theoretical and empirical approaches.

• Productize proven or working models into production quality code

• Collaborate with product management, marketing and engineering teams in Business Units to elicit & understand their requirements & challenges and develop potential solutions

• Stay current with latest research and technology ideas; share knowledge by clearly articulating results and ideas to key decision makers

Benefits:

• Competitive salary package with incentives and opportunities for career growth

Education Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field preferred

Experience Requirements:

• 2+ years of experience in inside sales or related fields.

• Must have worked with SAAS companies selling to the US market

Other Requirements:

• Excellent communication skills, both verbal and written.

• Strong sales aptitude and ability to negotiate effectively.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Familiarity with CRM software and sales tools.

• Goal-oriented and results-driven with a strong focus on achieving targets.

• Ability to work well in a team environment.

• Strong problem-solving skills and ability to think creatively.

• Positive attitude and ability to handle rejection professionally

Responsibilities:

• Reach out to potential customers via phone, email, and other digital channels to sell our products or services.

• Develop and maintain relationships with customers to build long-term partnerships.

• Conduct research to identify potential customers and understand their needs.

• Explain the features and benefits of our products or services to customers and address any questions or concerns they may have.

• Close sales and achieve weekly and monthly sales targets.Collaborate with marketing and sales teams to develop and implement sales strategies and tactics.Maintain accurate and up-to-date records of customer interactions and sales activities in our CRM system.Participate in regular sales training and stay up-to-date on industry trends and product knowledge.Provide exceptional customer service to ensure customer satisfaction

Benefits:

• Medical insurance

• Unlimited vacation time for exempt employees

• Competitive salary & stock options

• Commuter benefits

Experience Requirements:

• Experience managing high performing and diverse software engineering teams

• Familiarity with full stack development, especially with Typescript and React

• Ability to work in a fast pace and navigate ambiguous situations at a startup

• Previous experience working as a frontend or full stack engineer and technical leader

• Strategic instincts and the ability to do the best thing for the company overall

Responsibilities:

• Manage, lead, and mentor engineers on the product engineering team

• Work closely with Engineering, GTM, Design and PM leadership to plan product strategy and build novel products

• Drive execution of software development, fostering a culture of innovation and collaboration

• Provide hands-on technical leadership to ensure a cohesive product experience and the right technical abstractions

• Work with enterprise customers to understand their needs and execute quickly

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 5-9 years

• 8+ years

• 5-8 years

• 4-7 years

• 4-8 years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 5-8 years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 4-7 years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 4-8 years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 8+ years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 5+ years

Benefits:

• Employee Friendly Policies, Processes

• Insurance Benefits

• Rewards and Recognition

• Travel and Accommodation

• Continuous Learning Opportunities

Experience Requirements:

• 5-8 years

Education Requirements:

• Bachelor's degree or higher in a related field

Experience Requirements:

• Minimum of four years of relevant experience

• Strong problem-solving and programming abilities

• Understanding of machine learning algorithms' mathematical foundations

• Experience in deploying machine learning projects in production systems

Other Requirements:

• Expertise in natural language processing and time series analysis

• Proficiency in various advanced machine learning and data processing techniques

Responsibilities:

• Developing a sophisticated conversational service bot

• Working on cutting-edge production AI/ML solutions

• Analyzing streaming data for anomalous behavior

• Transforming IT services into interactive conversational experiences

Benefits:

• Autonomy and Ownership

• Smart, Humble and Friendly peers

• Competitive remuneration package with equity options

• Generous vacation

• Maternity and Paternity leaves

Experience Requirements:

• Minimum 3 years of experience in Web Application Development

Other Requirements:

• Understanding of engineering best practices, frontend design principles, interface guidelines and principles of system design

• Proficiency with any part of our technology stack: React, TypeScript, Tailwind, Next.js, Graphql

• Experience with network communications on web platforms, making synchronous and asynchronous web service calls

• Hands-on experience in using versioning systems like Git

• Experience working with CI/CD pipelines

• Experience with automated test suites

• Strong interpersonal skills and a desire to work collaboratively to achieve objectives

• Excellent organisational and analytical abilities

Responsibilities:

• Working closely with founders to build the frontend and iterate product features at a rapid pace

• Identifying and driving innovative solutions to address the most critical needs of our customers

• Work in close collaboration with cross-functional partners in data science, design and backend functions

• Drive architectural changes on frontend architecture by profiling, improve UX, and build with the design system

• Constantly improve our live site with frontend monitoring and automation Build accessible experiences sensitive to the needs of all users

Benefits:

• Autonomy and Ownership

• Competitive Compensation

• Cabs to-fro office, food at office

Experience Requirements:

• Minimum of 6 years in product design roles, with at least 2 years in a leadership position

Other Requirements:

• Proven ability to lead and inspire design teams, with a track record of building successful design departments

• Comfortable with rolling up your sleeves to contribute directly to design projects

• Deep understanding of user-centered design principles and a passion for creating products that solve real customer problems

• Ability to translate business objectives into innovative design strategies

• Thrives in a fast-paced, dynamic startup environment with changing priorities

Responsibilities:

• Lead the design of innovative and intuitive product experiences from concept to launch

• Collaborate closely with product management and engineering teams to ensure design feasibility and consistency

• Stay actively involved in design tasks to set quality benchmarks and lead by example

• Build, mentor, and lead a high-performing product design team

• Foster a collaborative and creative environment that encourages professional growth and excellence Establish design processes and best practices to enhance efficiency and output quality Champion a user-first mentality, ensuring customer feedback and user research inform design decisionsConduct user research and usability testing to gather insights and validate design conceptsAdvocate for the user's needs and experiences across the organizationDevelop and communicate a compelling design vision that aligns with Enterpret's mission and strategic objectivesDrive the evolution of our design language and ensure its consistent application across all productsDesign innovative solutions for new-age AI agentic applications, pushing the boundaries of user experience in the AI domainIdentify opportunities for innovation in design to differentiate Enterpret in the market

Benefits:

• Autonomy and Ownership

• Competitive Compensation

• Cab to-fro office, food at office

Experience Requirements:

• Minimum of 8 years in software engineering roles with at least 3 years in leadership positions

• Proven experience in building and scaling backend engineering teams, preferably in a startup environment

• Experience with seed/Series A/B startups or being a founder/co-founder is highly desirable

Other Requirements:

• Strong background in backend development and system architecture

• Hands-on experience with backend technologies and frameworks

• Demonstrated ability to lead, mentor, and inspire backend engineers

• Experience in managing backend ICs and driving technical excellence

• Experience in managing and optimizing spend on SaaS platforms

• Ability to align backend technical initiatives with business goals

• Proficient in strategic planning and execution for backend projects

• Strong verbal and written communication skills

• Ability to effectively convey technical concepts to diverse audiences

• Proactive in identifying and addressing challenges

• Skillful in decision-making and conflict resolution

• Thrives in a fast-paced, dynamic environment

• Open to embracing new ideas and backend technologies

Responsibilities:

• Recruit, onboard, and mentor backend engineers

• Foster a culture of accountability, continuous learning, and professional growth

• Manage a team of backend ICs, providing guidance and support

• Conduct regular performance reviews and provide constructive feedback

• Identify and nurture talent within the team Encourage skill development and career progression for team membersOversee and optimize the company's spend on SaaS platforms and services like OpenAI, Anthropic, AWS, SnowflakeEvaluate and implement cost-effective solutions without compromising on qualityManage relationships with SaaS vendorsNegotiate contracts and ensure alignment with company needs and budgetsIdentify opportunities to reduce costs through consolidation or alternative solutionsImplement monitoring and reporting mechanisms to track SaaS usage and expensesScale culture aligned with Enterpret’s core values and operating principlesPromote a positive and inclusive team culture that values collaboration and open communicationMediate conflicts effectively, ensuring healthy team dynamics and project progressWork closely with Product, Design, and Frontend teams to align backend engineering efforts with company objectivesCommunicate effectively with technical and non-technical stakeholdersPresent technical ideas and concepts in a clear and accessible mannerRegularly assess backend team capabilities and identify areas for improvementDevelop strategies to address weaknesses and optimize team performanceEncourage the team to embrace change and drive innovation in backend technologiesStay abreast of industry trends and emerging backend technologies

Benefits:

• Autonomy and Ownership

• Competitive Compensation

• Cab to and from Office, Food at Office

Experience Requirements:

• Strong background in AI research with a passion for applying advanced techniques to solve real-world problems

• Ready to step into a leadership role while maintaining hands-on involvement in research and development

• Ability to tackle complex technical challenges and develop innovative solutions

• Excellent communication skills, humble attitude and ability to work cross-functionally with product and engineering teams

• Thrives in dynamic, fast-paced environments, preferably with experience in early-stage startups

Other Requirements:

• Proven track record of building and shipping successful applications powered by Large Language Models

• Strong commitment to understanding and addressing customer needs through AI-driven solutions

Responsibilities:

• Serve as the primary point of contact for challenging technical problems

• Conduct in-depth research to develop innovative AI solutions

• Run Proof-of-Concept (POC) projects to explore new technologies and validate approaches

• Own the cost of serving models

• Interface with product and engineering teams to align AI initiatives with business objectives Translate complex product requirements into actionable technical tasksEnsure seamless integration of AI solutions into existing productsEnsure timely delivery of projectsBreak down complex problems into manageable tasks for team membersProvide guidance and mentorship, fostering a culture of excellence and continuous learningEncourage autonomy within the team, minimizing the need for handholdingEstablish processes that promote quick iterations and experimentationFoster an environment where innovative ideas are tested, learned from, and iterated upon swiftlyEmbed a customer-first mindset in all AI initiativesCollaborate with customer success teams to gather insights and tailor solutions to real customer needs