Education Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.

Experience Requirements:

• 2+ years of experience in a technical support or customer-facing role.

Responsibilities:

• Respond to customer inquiries, both written and verbal, in a timely and professional manner.

• Troubleshoot and diagnose technical issues, provide accurate solutions, and ensure the customer’s satisfaction.

• Work closely with cross-functional teams to identify, track, and resolve customer issues.

• Develop and maintain a deep understanding of the company’s products, services, and technology.

• Create and maintain detailed documentation of customer interactions, issues, and resolutions.

Education Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.

Experience Requirements:

• 3+ years of experience in software development, with a focus on Delphi programming.

Responsibilities:

• Collaborate with cross-functional teams to gather requirements and develop software specifications.

• Design, code, test, and debug Delphi applications, ensuring adherence to best practices and industry standards.

• Maintain and enhance existing applications, implementing new features and addressing reported issues.

• Participate in code and design reviews, providing feedback to improve overall software quality.

• Proactively identify and resolve bottlenecks, bugs, and performance issues.