Experience Requirements:

• 5+ years of experience building software in small, high-velocity, self-directed teams

Other Requirements:

• You take ownership for the delivery and impact of your work throughout the SDLC, through design, build, test, deploy, maintenance, and support

• You have experience working with US-based engineering teams

• You are able to work online 9am to noon US-Eastern daily

• You are an effective communicator; we are a small team, and you will be involved in every aspect of projects

• You have strong competency in at least one–ideally both–of the Java programming language or Typescript/Node.js ecosystem

• You have the capacity to learn other languages and frameworks, as necessary

• You have experience with creation, deployment, and management of Docker containers

• You have experience with the creation and maintenance of CI/CD pipelines

• You are excited to learn new technologies and contribute wherever needed

Responsibilities:

• Work as part of the mabl engineering team, focused on improving the integration between mabl’s low-code, AI-native test automation platform and third-party software systems

• Upgrade and support existing integrations

• Build new integrations with third-party software that includes, but is not limited to collaboration tools, test case management (TCM) systems, CI/CD platforms, and other test frameworks

• Seek out and incorporate customer feedback continually

• Resolve customer issue escalations by implementing code fixes or identifying workarounds

Experience Requirements:

• 3+ years of experience

Other Requirements:

• Knowledge of QA/Automation testing

• Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus

• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools

• Knowledge of ticketing systems such as Salesforce and Jira

• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)

• Customer-centric attitude, with strong communication skills and technical acumen

• Deep passion for representing customers needs in product planning and design processes

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Interest in learning good test automation practices and patterns

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues

• Take ownership of customer issues reported and seeing problems through to resolution

• Create and evolve support and customer success processes, tools, and technologies

• Work cross functionally with other teams at mabl to improve the customer experience