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Avaamo

Solution Delivery Manager

Avaamo's conversational AI platform automates contact center calls, analyzes interactions, and enhances customer experience. It offers inbound and outbound solutions with voice AI and integrates with various systems.

operationsonsiteBangalore or Mumbai, INfull-time

Benefits:

  • Competitive salary packages

  • Comprehensive medical, dental, and vision insurance for employees and dependents

  • Generous PTO

Experience Requirements:

  • 8+ years of experience in enterprise software implementation

  • Minimum of 5+ years experience managing project for external customers

  • Proven track record of achieving a high level of customer satisfaction for enterprise products implementation

  • Experience in enterprise product implementation in the financial industry is preferred

Other Requirements:

  • Good understanding of the project lifecycle and business transformation

  • Experience managing external-facing/client projects

  • Problem-solving across multiple projects and the ability to prioritize all work effectively and manage their time and their team members’ time

Responsibilities:

  • Manage the Avaamo’s saas solution implementations for the customer

  • Understand customer business requirements and technical requirements and recommend the best solution that meets customer requirements

  • Coordinate and participate in review; revisions; changes; enhancements; testing; and documentation;

  • Build and maintain a close relationship with the customer and understand the changing needs and environment of the customer

  • Multi-task across many projects and customers

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