Viqal Virtual Concierge
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About
Viqal Virtual Concierge is designed for hotels to streamline guest services by automating up to 90% of inquiries using AI and WhatsApp. It integrates with existing property management systems (PMS), allowing guests to manage reservations and receive personalized recommendations seamlessly. Key features include automation of booking changes, self-service options, upselling opportunities, and analytics to track performance. With a focus on enhancing guest satisfaction and easing staff workload, it operates 24/7 without requiring app downloads, leveraging WhatsApp for high engagement. Pricing plans cater to hotels of all sizes, supporting growth and operational efficiency in the hospitality sector.
Platform
Task
Features
• automates up to 90% of guest inquiries
• analytics and reporting for performance tracking
• customizable guest interactions
• streamlined check-in and in-stay support
• personalized experience with ai chat
• no app downloads needed
• 24/7 availability through whatsapp
• offers upsell recommendations
• integrates with pms, crm, and crs systems
FAQs
What is a virtual concierge for hotels?
A virtual concierge for hotels is a guest-facing technology that, powered by artificial intelligence, provides assistance to hotel guests.
What services can a virtual concierge provide to hotel guests?
It can automate up to 80% of guest inquiries, handle routine questions, and provide upsell recommendations.
How long does the implementation take?
The setup can be completed in less than an hour if Viqal is already integrated with your PMS.
Do I need a PMS integration?
No, but it limits some functionality. Optimal performance is achieved with PMS integration.
Can Viqal integrate with my existing hotel systems?
Yes, it can integrate seamlessly with a variety of hotel systems.
What kind of support does Viqal offer?
Viqal provides comprehensive support, including a dedicated integration specialist and 24/7 technical support.
Pricing Plans
Essential
€119.00 / per month• Unlimited messages per guest conversation
• 400 monthly credits
• A.I. Hotel Concierge for WhatsApp
• Message inbox
• Personalized Concierge
• Customizable amenities
• Customizable upsells
• WhatsApp proactive messages
• Analytics & reporting
• Existing PMS integrations
Advanced
€269.00 / per month• Unlimited messages per guest conversation
• 1000 monthly credits
• Everything in Essential plus:
• Reservation management
• Room upgrades
• Share online check-in/out options
• Share digital doorkeys
• New PMS integrations
Premium
€599.00 / per month• Unlimited messages per guest conversation
• 2500 monthly credits
• Everything in Advanced plus:
• Custom integrations if feasible.
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