smartQED
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About
smartQED is a visual tool designed for efficient collaborative investigations and cause analysis. It utilizes AI-powered recommendations to assist teams in solving incidents faster and easier. By visualizing incidents through an Investigation Map, users can see the unfolding of inquiries, track resolution progress, and receive insights from previously solved issues. The tool aims to improve the efficiency and productivity of Operations and Support Teams, reducing resolution times by up to 50% and boosting team collaboration. It features options for automated reporting, community support, and integrations with platforms like Jira and Slack. Users can select from various subscription plans according to their team size and specific feature requirements, making it a versatile choice for diverse operational needs.
Platform
Features
• integration with slack and jira
• intelligent recommendation engine
• automated summary reports
• centralized collaboration workspace
• ai-powered investigation maps
Pricing Plans
Free
Free Plan• Team size: 5
• QED Insights: 20 insights/user/month
• QED Templates for community
• Email Support
Team
USD20.00 / per user/month• Team size: 5
• QED Insights: 20 insights/user/month
• QED Templates for community
• Email Support
• Automated Reporting
Team Plus
USD40.00 / per user/month• Team size: 20
• QED Insights: 40 insights/user/month
• Email Support
• Automated Reporting
• Live Chat
Business
USD10.00 / per user/month• Team size: 100
• QED Insights: 60 insights/user/month
• Email Support
• Automated Reporting
• Live Chat
• Dedicated Account Manager
Business Plus
USD200.00 / per user/year• Custom team size
• QED Insights from own data
• QED Templates for community
• Email Support
• Automated Reporting
• Live Chat
• Dedicated Account Manager
• Customizations & Integrations (Jira, Slack, MS Teams)
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