Balto
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About
Balto is an AI-powered real-time guidance platform tailored for contact centers. It offers features like real-time coaching, notetaking, and QA that enhance the overall efficiency and effectiveness of call centers. By utilizing generative AI, Balto guides agents with dynamic prompts to improve sales, customer satisfaction, and compliance on calls. With integrations to major softphone systems, Balto ensures seamless operation and a significant uplift in performance metrics across various industries. Businesses leveraging Balto report notable increases in sales, quicker onboarding for new agents, and improved compliance metrics.
Platform
Features
• real-time coaching
• quality assurance tools
• automated notetaking
• integration with softphone systems
• dynamic prompts for agents
FAQs
Who is Balto for?
Balto is ideal for B2C contact center teams that directly impact revenue through customer interactions.
Can I use Balto for inbound/outbound calls?
Yes, it works with both inbound and outbound teams, allowing for customizable playbooks.
How does Balto compare to speech analytics tools?
Unlike other tools that analyze calls after they happen, Balto provides guidance in real-time.
How much time does it take to set up Balto?
Most integrations take roughly 45 days to complete.
Does Balto actually listen to all my calls?
Yes, it uses AI to listen and guide agents in real-time during calls.
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